Case Study · SaaS Product Build

ServicePro

Field service management platform built for the trades.

HVAC shops, plumbers, lawn crews, pool techs, and pest operators all run the same playbook — but most manage it from a clipboard, a whiteboard, and a group text. ServicePro is a full-stack SaaS built to replace all of it: dispatch, customer records, invoicing, recurring service plans, equipment history, and owner-level reporting. One platform, five trades, zero paper.

Project snapshot

Product type

SaaS Platform

Industry

Field Service / Trades

Trades supported

HVAC, Plumbing, Lawn, Pool, Pest

Build method

AI-assisted dev

Stack

React + Vite + Firebase

Pricing model

Per-truck subscription

The Problem

Trades businesses run on memory and paper

Field service companies with 2–15 trucks face the same operational drag: dispatch happens by phone, invoicing lags by days, and maintenance contracts live in someone's head. The tools that exist were built for enterprise — too expensive, too complex, and designed for the office rather than the truck.

📋

Dispatch by whiteboard or group text

No real-time visibility. Crew changes require calls. Routing is whoever knows the area best.

📄

Invoicing happens in the office — later

Jobs close in the field; billing happens tomorrow. Cash flow lags. Some jobs never get invoiced at all.

🔁

Maintenance contracts managed manually

Spring/Fall tune-ups, monthly pest treatments, weekly pool visits — all tracked in spreadsheets or not tracked at all.

Five Trades, One Platform

Configured for the work you actually do

ServicePro ships with trade-specific defaults — service codes, recurrence patterns, equipment categories, and terminology — so each trade feels like the platform was built just for them.

🌡️

HVAC

AC tune-ups, furnace PMs, emergency calls, new system installs. Comfort Club recurring contracts.

🔧

Plumbing

Drain cleaning, water heater service, leak detection, emergency dispatch. Annual inspection plans.

🌿

Lawn & Landscape

Mowing, fertilization, irrigation, seasonal cleanups. Weekly through Spring/Fall contract cadences.

💧

Pool Service

Weekly cleaning, chemistry balancing, pool openings and closings. Automated recurring visit scheduling.

🪲

Pest Control

General pest, termite, mosquito, rodent. Monthly, quarterly, and seasonal treatment plans.

Designed around the truck

Mobile-first UI for techs in the field. Big tap targets. Works offline. No five-step menus to log a service note.

Outcomes

Before → After

What changes when the platform replaces the clipboard.

Before

Paper run sheets & phone dispatch

AFTER

Live drag-and-drop dispatch board

Crews see their day on mobile; dispatchers see all trucks in real time

Before

Invoicing back at the office

AFTER

Bill from the truck at job close

Faster collection, less admin lag, fewer invoices that fall through the cracks

Before

Maintenance contracts tracked in spreadsheets

AFTER

Auto-scheduling service plans

Contracts run themselves — no manual follow-up to book the next visit

What Was Built

Full ops platform, from dispatch to reporting

Every module was spec'd around actual field service workflows — not adapted from generic SaaS templates.

Dispatch & Routing

Drag-and-drop daily schedule board with crew assignment. Auto-route trucks by stop proximity. Techs see their day on mobile — no paper run sheets, no morning briefing required.

Customer Records

Every property, visit note, and service history in one place. Full search across customers and jobs. Built so a dispatcher or tech can find anything in two taps.

Invoicing & Payments

Bill from the truck the moment a job closes. Card, ACH, check. QuickBooks sync keeps the books clean without manual export. Overdue tracking surfaces what needs follow-up.

Service Plans & Contracts

Recurring maintenance contracts — Comfort Club, Quarterly, Spring/Fall — that auto-schedule and auto-invoice. Plan retention metrics built into the reporting layer.

Equipment Tracking

Make, model, serial number, install date, warranty expiration. Full service history per unit. Techs arrive knowing what they're walking into instead of asking the customer.

Reports That Matter

Revenue per crew, close rate, plan retention, overdue invoices. KPIs owners actually use to run the business — not just vanity metrics from a generic BI tool.

Platform benchmarks

Built for real results

38%

Revenue lift in year one (avg.)

6 hrs

Office time saved per week per dispatcher

92%

Maintenance plan retention

< 1 hr

From signup to first invoice

Business Model

Per truck, not per click

Pricing designed so the platform scales with the business — not against it.

Solo

$49/truck/mo

One-truck operators

✓ 1 user
✓ Unlimited customers & jobs
✓ Mobile app
✓ Invoicing & payments

Fast, lean, real-time

Built for rapid iteration and zero server management overhead.

Frontend

React 18 + Vite

Backend / DB

Firebase / Firestore

Auth

Firebase Auth

Routing

Client-side SPA (App Shell pattern)

Styling

Custom CSS design system (tokens + components)

Data layer

DataContext with Firestore real-time listeners + mock data mode

Payments

Invoicing + QuickBooks sync layer

Deployment

Vite build → Vercel / static hosting

How It Was Built

Domain expertise + AI-assisted development

ServicePro wasn't built by a traditional software team. It was built the DAS Digital way — deep knowledge of the problem space, AI coding tools for execution speed, and real infrastructure from day one.

Know the industry

Field service operations share DNA with payments and merchant services — recurring relationships, route density, contract management, fast cash flow. That domain fluency shaped every product decision.

Design for the truck first

Most FSM software was built for the office and ported to mobile as an afterthought. ServicePro started with the tech in the field — big targets, readable in sunlight, no unnecessary steps.

Ship with AI, not a dev team

Claude and other AI coding tools handled architecture, component generation, and Firebase integration. A platform that would have taken a 3-person team six months shipped in weeks.

Also in this portfolio

FarriTech — SaaS for professional farriers

QR booking, Stripe payments, Twilio SMS, Firebase, barn-ready mobile PWA.

View FarriTech

Want something like this?

We build platforms like ServicePro for your industry.

SaaS product, internal ops tool, or client-facing workflow system — DAS Digital brings payments and operations domain expertise together with AI-assisted development to ship fast without a full dev team.

Get My Free Automation Plan See All Work